Many overseas companies are facing difficulty and restrictions on travelling during the pandemic period. They are having constraints to meet their customers when encountering problems such as supply chain issues or quality issues.
Imagine the scenario of a customer complaint on quality issue, the customer end will most likely send back the parts for reject validation, in which it is time consuming and surely would involve shipping cost. Besides that due to the protracted processes, the company might miss their customer shipment.
If the company has an outsource representative locally here, then the outsource representative team can immediately attend to their customers to validate the issues, with a concurrent update to handle the return, rework or disposal.
Besides handling customer quality issues, the outsource team can also be the company’s representative for machine buy-off support, for example, if customers face any difficulty on machine operation or modification, the representative will be the company’s window to help resolve the problem.